Connect SMS, WhatsApp, email, and voice. Unify CRM and ERP on your infrastructure. Launch AI agents trained on your knowledge base. Every org gets a live webhook to stream external events straight into customer journeys.
CRM, ERP, support, billing, channels, AI agents that improve with every workflow, and automation in one platform
SMS, WhatsApp, email, voice, and social routed to your team inboxes with SLA timers, AI assist, and full conversation history.
Accounts, contacts, leads, and opportunities unified with every channel interaction — so every agent always has full context.
Launch AI agents trained on your knowledge base and customer history. The more your team uses SendHoney, the smarter the routing and responses get.
Workflows, approvals, billing, payouts, and rewards all connected to the same customer record — no context switching.
Every org gets a live webhook. POST contact events, purchases, and custom signals from any system — they feed directly into CRM journeys and n8n automations.
Real-time delivery analytics, provider scoring, and automatic re-routing so your messages always reach customers — even when a carrier has issues.
CRM, ERP, contact center, channels, and automation modules available in one stack.
Manage your entire sales pipeline from lead capture to closed deal. Track accounts, log contacts, move opportunities through custom stages, and see the full activity history of every relationship — all in one CRM workspace.
Convert every inbound inquiry — from SMS, email, WhatsApp, or voice — into a trackable case with SLA timers, escalation logic, and AI-powered summaries. Support teams get full conversation context without switching tabs.
Orchestrate business operations with configurable approval chains, task queues, and process steps. Connect back-office workflows to front-end customer journeys so nothing gets lost between departments.
Run subscription billing, one-time charges, and payout workflows from a single payments layer. Supports M-Pesa, Flutterwave, Stripe, and direct bank integrations — with real-time ledger visibility and automatic reconciliation.
Issue virtual and physical cards, manage digital wallets, and run loyalty reward programs — all backed by real spend controls and auditable transaction logs. HONEY token incentives let you reward customers and team members on-chain.
Route every inbound conversation — from any channel — to the right team automatically. Answer-based routing, SLA priority queuing, and shared team inboxes give contact center managers full visibility and control without complexity.
AI agents understand your industry's compliance requirements, workflows, and language — and improve automatically across every operation in your sector. Your data always stays sovereign and on-premise.
Run in-browser voice calls, IVR trees, and contact center telephony from your SendHoney workspace. FreeSWITCH-backed infrastructure supports inbound queues, outbound campaigns, and call recording with full CRM linkage.
Send and receive across SMS, WhatsApp, and email from one platform. Intelligent delivery scoring routes each message through the best-performing provider, with real-time DLR tracking and automatic failover to keep delivery rates high.
Bring social DMs from Telegram, Instagram, Facebook Messenger, and X/Twitter into one unified inbox with full customer context. Every conversation links to the CRM, creating a single customer record across all channels.
Design workflow graphs, intake forms, and routing logic visually using SendHoney's xyflow-powered canvas. Connect form answers to team routing, trigger channel sends, escalate cases, and automate operational decisions — all without writing code.
Connect SendHoney to 400+ external tools via self-hosted n8n. Automate Salesforce sync, Google Sheets updates, Slack alerts, CRM imports, and any API-driven workflow — all while keeping data on your own infrastructure.
Build and launch multi-step engagement campaigns — drip sequences, onboarding journeys, re-engagement flows — with full audience segmentation, landing hook creation, and delivery analytics across all channels.
Track platform performance, channel delivery rates, team SLA compliance, and revenue metrics from unified dashboards. Export reports for stakeholders or pull data via API for your own BI tools — all from data that stays in your infrastructure.
A per-org authenticated webhook endpoint is provisioned automatically. POST contact events, purchases, form submissions, and custom events from any external system — Shopify, your own app, ERP, or IoT device — and they land in your CRM, trigger n8n workflows, and fire through the NATS event bus. GET the same endpoint to fetch the full accepted schema.
Decision-ready confidence for procurement, IT, and operations leaders.
Bring your own Africa's Talking, M-Pesa, Twilio, or SMPP credentials — or ride on SendHoney managed inventory. Per-country credentials with real-time delivery scoring.
Every org gets a unique ingest endpoint. POST contact events, purchases, and custom signals from Shopify, your app, or any system — they flow into CRM journeys and n8n automations.
Publish brand content and auto-feed it into AI agent knowledge workflows. Daily AI-generated blog posts keep your support agents trained on real documentation.
AI that understands your industry, data that stays yours, and workflows that improve with every operation
Every channel conversation — SMS, WhatsApp, email, voice — routed by AI to the right agent with full CRM context. SLA timers, escalation, and AI-generated summaries built in.
Works with every major mobile network across 54 African countries. BYOC with Africa's Talking, M-Pesa, Twilio, or ride on SendHoney's managed inventory.
Your data never leaves your infrastructure. AI trains on anonymized patterns — not raw records. Fully compliant with KDPA, NDPR, POPIA, and GDPR.
Create a workspace, invite your team, connect channels, and launch your first workflow
Create your account in minutes and get instant access to all features
Set up your services with our intuitive dashboard and API keys
Start engaging your customers across multiple channels instantly
Used by sales, support, finance, healthcare, logistics, and field teams
Order confirmations, shipping updates, and customer support
Transaction alerts, balance notifications, and fraud prevention
Appointment reminders, test results, and health tips
Student updates, fee reminders, and parent communication
Start with the modules you need and expand as your operation grows
Full platform access for growing teams. Includes bonus seats for your first 3 team members.
For established operations with multiple channels and workflows.
For large-scale operations with compliance and custom requirements.
Everything you need to know about getting started
AI agents that understand your industry. Workflows that improve with every use. Data that always stays yours.
Trusted brands
Send messages, check delivery reports, and top up airtime from your phone