Last updated: May 31, 2026
By accessing or using SendHoney ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.
SendHoney provides a self-hosted business operations platform including CRM, ERP, multi-channel messaging, contact center, workflow automation, and AI-powered features. The Platform may be deployed on your own infrastructure or on infrastructure managed by SendHoney.
To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities under your account.
Certain features require a paid subscription. Fees are billed in advance on a monthly or annual basis as selected. All fees are non-refundable except as required by law or expressly stated in these Terms. SendHoney may change fees upon 30 days' notice. Continued use after a fee change constitutes acceptance of the new fees.
You agree not to:
You retain all rights to your data. SendHoney processes your data in accordance with our Privacy Policy. For self-hosted deployments, your data remains entirely under your control. For managed deployments, we implement industry-standard security measures to protect your data.
The Platform, including its software, design, logos, and content, is protected by intellectual property laws. SendHoney grants you a limited, non-exclusive, non-transferable license to use the Platform for your internal business purposes during the term of your subscription.
SendHoney will use commercially reasonable efforts to make the Platform available. For managed deployments, uptime commitments are specified in the applicable service level agreement (SLA). Self-hosted deployments are your responsibility, and SendHoney does not guarantee availability.
To the maximum extent permitted by law, SendHoney shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
You agree to indemnify and hold harmless SendHoney and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of your use of the Platform or violation of these Terms.
SendHoney may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will cease immediately.
SendHoney reserves the right to modify these Terms at any time. We will notify users of material changes via email or through the Platform. Your continued use after changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Nairobi, Kenya.
If you have questions about these Terms, please contact us at legal@sendhoney.app.